Effective Date: 10/07/2024

At Zafaf Nagar, customer satisfaction is our priority. We are committed to ensuring that you are happy with your purchase. This Refund & Return Policy explains your rights and how you can request a return or refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached.
  • You must request a return within 7 days of receiving the item.
  • Non-returnable items include intimate clothing, gift cards, and custom orders.

2. How to Initiate a Return

To initiate a return:

  1. Contact us: Email us at [email protected] with your order number and the reason for return.
  2. Approval: Once your return request is reviewed, we will provide you with instructions on how to send the item back.
  3. Shipping: You will be responsible for the shipping costs of the return. We recommend using a trackable shipping service to ensure safe return delivery.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days. The refund will be issued to your original method of payment (credit card, bank transfer, etc.). Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
  • Partial refunds: If the item is returned in a condition that does not meet our return requirements (e.g., damaged packaging, missing components), you may receive a partial refund.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] within 7 days of receiving the item.

5. Sale Items

Only regular-priced items are eligible for refunds. Sale items are not eligible for a refund but may be exchanged for store credit, subject to availability.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Please email us at [email protected] with a description and photo of the damage or defect within 24 hours of receiving the item.
  • We will arrange a replacement or provide a full refund, including shipping costs for defective or damaged items.

7. Non-Returnable and Non-Refundable Items

The following items are non-returnable and non-refundable:

  • Custom or personalized products
  • Items on final sale or clearance
  • Gift cards
  • Intimate or hygiene products (such as undergarments)

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your bank or credit card company as processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact us at [email protected] or call 03014564649.

9. Changes to this Policy

We reserve the right to modify this Refund & Return Policy at any time. Any changes will be posted on this page.

10. Contact Us

For any questions about returns, exchanges, or refunds, please contact us at: