FREQUENTLY ASKED QUESTIONS
You can reach us in multiple ways:
- Email: For general inquiries, email us at [email protected]. For sales-related queries, reach out to [email protected].
- Phone: Call or WhatsApp us at 03014564649.
- Social Media: DM us on Instagram at Instagram.com/zafafnagar or message us on Facebook at Facebook.com/zafaf.pk.
Once your order has been dispatched, you will receive an email with tracking details. You can also check the status of your order by logging into your account on our website under the “My Orders” section. For any issues, feel free to email us at [email protected].
We’re sorry to hear that! Please email us at [email protected] within 24 hours of receiving your order. Include your order number and photos of the damaged item, and we will arrange a replacement or a refund for you.
Yes, you can modify or cancel your order before it has been processed. Please email us at [email protected] or call us at 03014564649 as soon as possible. If the order has already been dispatched, we may not be able to cancel it, but you can initiate a return once it’s delivered.
Our customer support team is available Monday to Saturday, 10 AM to 6 PM (Pakistan Standard Time). Feel free to contact us during these hours for any assistance.